Terms of Service

  1. GENERAL TERMS

By accessing or using this website, you represent that you are at least 18 years of age or that you are using this website with the consent and supervision of a parent or legal guardian.

By accessing our website or purchasing any of our professional services, you agree to comply with these Terms of Service and all applicable laws and regulations. You agree not to use our website or Services for any unlawful, fraudulent, abusive, unauthorized, or harmful purpose or in any manner that infringes upon the rights of others.

You must not upload, transmit, distribute, or introduce any viruses, malware, ransomware, malicious code, or other harmful technology that may interfere with the operation, security, integrity, or availability of our website, systems, or Services. Any violation of these Terms may result in the immediate suspension or termination of your access to our website or Services, together with any other remedies available under applicable law.

  1. GENERAL CONDITIONS

Pine & Pearl Ltd reserves the right to refuse, suspend, restrict, or discontinue any service, project, account, or website access where permitted by applicable law or reasonably necessary to protect our business, customers, systems, or legal interests.

You acknowledge that communications relating to our Services may be transmitted through various electronic communication networks, cloud infrastructure, project management platforms, hosting providers, and other third-party technologies. Payment information is securely processed by trusted third-party payment providers using industry-standard security measures, and we do not store complete payment card information on our servers.

You agree not to reproduce, duplicate, copy, distribute, publish, license, resell, modify, reverse engineer, exploit, or otherwise use any content, materials, branding, deliverables, documents, software, designs, source files, or Services available through this website without our prior written permission, except as expressly permitted under the applicable service agreement or project scope.

The section headings contained in these Terms are included solely for convenience and shall not affect the interpretation or construction of these Terms.

  1. WEBSITE INFORMATION

We make reasonable efforts to ensure that the information published on this website is accurate, complete, and up to date. However, we do not guarantee that all information will always be complete, accurate, current, or free from errors.

The information provided on this website is intended solely for general informational purposes and should not be relied upon as legal, financial, accounting, business, tax, or technical advice. You should seek appropriate professional advice before making decisions based on the information available on this website.

We reserve the right to modify, update, replace, correct, suspend, or remove any content, service description, pricing, or other information on this website at any time.

  1. SERVICES AND PRICING

Pinarl provides professional digital services, including Design, Video & Audio, Development & IT, and Marketing services for businesses, entrepreneurs, organizations, and individuals.

For every directly purchasable Service or service SKU, the applicable service page shall clearly identify the minimum service scope, included deliverables, applicable price, and any material service limitations or included revisions before payment is initiated.

The minimum scope and deliverables stated on a directly purchasable Service page form the basis of the Service purchased by the customer. Any additional work, requirements, revisions, features, deliverables, or services outside that stated minimum scope may require a separate quotation or additional payment.

Where the requirements, scope, deliverables, or complexity of a project cannot reasonably be determined before discussion with the customer, the Service may be offered as a “Consultation,” “Deposit,” “Quote Request,” or similar preliminary service instead of an unspecified fixed-scope service SKU.

For customized projects, the applicable quotation, proposal, or Statement of Work (“SOW”) will identify the agreed scope, deliverables, pricing, timelines, revisions, project requirements, and other applicable terms. Substantive project work requiring a confirmed scope will begin after the customer has reviewed and confirmed the applicable quotation or SOW and completed any required payment.

Service descriptions, pricing, quotations, project packages, estimated completion times, promotional offers, service availability, and project scope may be updated, modified, or discontinued unless otherwise agreed in writing.

We reserve the right to modify, suspend, replace, or discontinue any Service, feature, functionality, or offering whenever reasonably necessary for operational, technical, legal, security, or business purposes.

Except where prohibited by applicable law, we shall not be liable for any modification, suspension, discontinuation, pricing adjustment, or change in Service availability.

  1. SERVICES

All Services are provided in accordance with the applicable service description, quotation, proposal, project scope, Statement of Work, or any separate written agreement entered into between Pine & Pearl Ltd and the customer.

For directly purchasable Services, the service page or SKU will identify the minimum scope, deliverables, applicable price, and other material terms before payment. The customer is responsible for reviewing these details before purchasing.

Where a project requires customized requirements or cannot reasonably be scoped in advance, the applicable quotation or SOW will determine the agreed scope, deliverables, pricing, timeline, revisions, and project requirements.

Project deliverables, estimated completion dates, timelines, revisions, and final results may vary depending on project complexity, customer requirements, communication, approvals, technical limitations, third-party services, and other circumstances beyond our reasonable control.

We make reasonable efforts to accurately describe our Services, pricing, deliverables, project timelines, and expected outcomes. However, actual results may vary depending on the unique requirements of each project and the cooperation of the client.

We reserve the right to decline, suspend, or terminate any project or Service request that violates applicable laws, infringes intellectual property rights, contains unlawful, harmful, offensive, fraudulent, or misleading content, or otherwise falls outside the scope of our professional Services.

While we are committed to delivering professional Services with reasonable care and skill, we do not guarantee that every Service will satisfy every personal preference or business objective beyond the agreed project scope, specifications, and deliverables.

  1. BILLING AND ACCOUNT INFORMATION

You agree to provide accurate, complete, and current billing, payment, business, and contact information when purchasing our Services.

You acknowledge that payment for a directly purchasable Service is based on the minimum scope, deliverables, and price stated on the applicable service page or SKU.

For customized Services requiring prior discussion, payment for substantive project work may be requested only after the applicable quotation, proposal, or SOW has been provided and confirmed by the customer.

We reserve the right to refuse, suspend, delay, or cancel any order, project, or transaction where fraud, payment disputes, unauthorized transactions, inaccurate information, violations of these Terms, or other suspicious activities are reasonably suspected.

You agree to promptly update your account and contact information whenever necessary to ensure accurate billing, effective communication, successful project management, and timely delivery of Services.

Please review our Service Delivery Policy, Return & Refund Policy, Privacy Policy, and any other applicable policies available on our website for additional information regarding our Services, project procedures, payment terms, customer support, and your rights and responsibilities.

  1. THIRD-PARTY SERVICES

Our website and Services may utilize trusted third-party providers, including payment processors, cloud hosting providers, communication platforms, project management systems, analytics providers, software vendors, content delivery services, and other technologies that assist in delivering our professional Services.

These third-party providers operate independently and are governed by their own terms of service and privacy policies. Pine & Pearl Ltd is not responsible for the operation, availability, security, content, or policies of any third-party Service.

Your use of any third-party platform or Service is subject to the applicable provider’s own terms, conditions, policies, and privacy practices.

  1. THIRD-PARTY LINKS

Our website may contain links to third-party websites, software platforms, online resources, or external Services provided solely for your convenience.

Pine & Pearl Ltd does not control, endorse, or assume responsibility for the content, availability, products, Services, security practices, or privacy policies of any third-party website or platform.

Any questions, complaints, or concerns regarding third-party websites or Services should be directed to the relevant third-party provider.

  1. USER COMMENTS, FEEDBACK AND SUBMISSIONS

If you voluntarily submit comments, reviews, testimonials, ideas, suggestions, recommendations, project feedback, or other materials, you grant Pine & Pearl Ltd a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, adapt, and display such submissions for the purpose of improving our Services, website, customer experience, and business operations, unless otherwise agreed in writing.

We are under no obligation to keep submitted feedback confidential, provide compensation, or respond to every submission unless required by applicable law.

You represent and warrant that any content you submit does not violate the intellectual property rights, privacy rights, confidentiality obligations, publicity rights, or any other legal rights of any third party and that you have the necessary rights to provide such content.

  1. PERSONAL INFORMATION

Your use of this website and the submission of any personal information are governed by our Privacy Policy.

By accessing our website or using our professional Services, you acknowledge that we may collect, use, store, process, and disclose your personal information as described in our Privacy Policy and in accordance with applicable privacy and data protection laws.

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission, cloud storage, or electronic data storage can be guaranteed to be completely secure.

  1. ERRORS, INACCURACIES AND OMISSIONS

Occasionally, our website may contain typographical errors, inaccuracies, omissions, or outdated information relating to service descriptions, project timelines, pricing, promotions, technical information, or other published content.

We reserve the right to correct errors, update information, modify service descriptions, revise pricing, or remove content whenever reasonably necessary.

Except where required by applicable law, Pine & Pearl Ltd is under no obligation to update, revise, or replace previously published information solely because it has become outdated.

  1. PROHIBITED USES

In addition to any other restrictions contained in these Terms of Service, you agree not to use our website or Services for any unlawful, unauthorized, fraudulent, abusive, or harmful purpose. You agree not to:

  • Violate any applicable local, national, or international laws or regulations.

  • Infringe, misappropriate, or otherwise violate the intellectual property, privacy, publicity, confidentiality, or other legal rights of Pine & Pearl Ltd or any third party.

  • Submit false, misleading, inaccurate, fraudulent, or deceptive information when requesting or purchasing our Services.

  • Upload, transmit, distribute, or introduce viruses, malware, ransomware, spyware, malicious code, or other harmful software.

  • Attempt to gain unauthorized access to our website, servers, systems, customer accounts, databases, software, or network infrastructure.

  • Interfere with, disrupt, overload, disable, or compromise the operation, performance, availability, or security of our website or Services.

  • Use automated tools, bots, crawlers, scrapers, data mining software, or similar technologies to access or collect information from our website without our prior written permission.

  • Use our Services to engage in unlawful, fraudulent, deceptive, abusive, defamatory, infringing, discriminatory, or unethical activities.

  • Harass, threaten, intimidate, abuse, or discriminate against any individual or organization through the use of our website or Services.

  • Use any Service to circumvent, bypass, disable, or evade the rules, restrictions, security controls, access controls, or enforcement mechanisms of a third-party platform.

  • Use our Services to conduct bulk harassment, abusive outreach, unsolicited mass messaging, or other activity that violates applicable laws or third-party platform rules.

  • Request, obtain, process, or use private, confidential, restricted, unlawfully obtained, or otherwise unauthorized personal information through our Services.

  • Use our Services for impersonation, fraud, deceptive practices, unauthorized surveillance, or any activity intended to mislead individuals or organizations.

  • Resell, redistribute, sublicense, reproduce, publish, or commercially exploit any deliverables, source files, content, software, or materials in violation of these Terms or applicable intellectual property laws.

We reserve the right to suspend, restrict, or permanently terminate your access to our website or Services if we reasonably believe that you have violated these Terms or engaged in conduct that may harm Pine & Pearl Ltd, our customers, or any third party.

  1. LINKEDIN & B2B LEAD GENERATION DATA RESEARCH SERVICE

Where offered, the LinkedIn & B2B Lead Generation Data Research Service is limited to professional and business research using information that is publicly available through legitimate public sources.

Depending on the agreed project scope, research may include publicly available information from professional profiles, company websites, public business directories, business publications, public company materials, and other legitimate public sources. The purpose of the research is to support B2B market research, account research, business development, prospect identification, partner research, lead research, or other agreed professional business purposes.

The Service does not include obtaining or providing private, confidential, restricted, non-public, unlawfully obtained, or unauthorized personal information.

Pine & Pearl Ltd does not provide Services intended to circumvent or bypass LinkedIn or any other third-party platform’s rules, access controls, security measures, restrictions, terms, or enforcement mechanisms.

The Service does not include bulk harassment, abusive outreach, unlawful spam, deceptive engagement, impersonation, fraudulent activity, unauthorized account access, or other activity that violates applicable laws or third-party platform rules.

Where outreach support is included in an agreed project, it is intended to support legitimate professional B2B communication and must be conducted in accordance with applicable laws, privacy requirements, and the rules and policies of the relevant communication platform.

Pine & Pearl Ltd does not guarantee access to, availability of, or continued functionality of LinkedIn or any other third-party platform. Changes to platform policies, account restrictions, technical limitations, or access conditions may affect the availability or performance of related Services.

The customer is responsible for:

  • Providing accurate business targeting criteria, project requirements, and intended use.

  • Ensuring that its intended use of research outputs and outreach complies with applicable laws, regulations, privacy requirements, and third-party platform rules.

  • Obtaining any consent, authorization, lawful basis, or other permission required for its intended communications or use of information.

  • Reviewing research outputs before use and ensuring that information remains appropriate and accurate for the customer’s intended purpose.

  • Approving the content, recipients, frequency, timing, targeting, and other material aspects of any outreach conducted or supported as part of the Service.

  • Not using research outputs to harass, threaten, deceive, discriminate against, unlawfully profile, or otherwise improperly target individuals or organizations.

  • Not requesting Pine & Pearl Ltd to obtain or use private, restricted, confidential, or unauthorized information.

The Service is intended to provide research and compliant outreach support based on the agreed scope. It does not guarantee a particular number of responses, meetings, leads, sales, conversions, revenue, or other commercial outcomes.

  1. DISCLAIMER OF WARRANTIES

Our website and professional Services are provided on an “AS IS” and “AS AVAILABLE” basis to the fullest extent permitted by applicable law.

While we make reasonable efforts to provide professional, reliable, and high-quality Services, we do not warrant or guarantee that our website, systems, or Services will always be uninterrupted, secure, error-free, continuously available, or free from technical issues.

We do not guarantee that every project, consultation, marketing campaign, software solution, design project, video production, development project, B2B research project, or other creative or technical Service will achieve any particular commercial, financial, marketing, operational, or business result, as outcomes depend on numerous factors beyond our reasonable control.

We do not guarantee the accuracy, completeness, availability, or continued existence of information published by third parties or publicly available sources used for research purposes.

We do not guarantee that third-party platforms, including LinkedIn, will remain accessible, available, compatible, or unchanged during or after the provision of any Service.

To the fullest extent permitted by applicable law, we disclaim all express or implied warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, reliability, and uninterrupted Service.

  1. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Pine & Pearl Ltd, together with its directors, officers, employees, contractors, affiliates, licensors, suppliers, consultants, service providers, and representatives, shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to your use of our website or Services.

This limitation includes, without limitation, damages relating to lost profits, lost revenue, business interruption, loss of business opportunities, loss of goodwill, loss of anticipated savings, loss of data, replacement costs, or any other commercial or economic losses.

To the maximum extent permitted by applicable law, our total aggregate liability arising from any claim relating to the Services shall not exceed the total amount actually paid by the customer for the specific Service giving rise to the claim.

Nothing contained in these Terms shall exclude or limit any liability that cannot legally be excluded or limited under applicable law.

  1. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Pine & Pearl Ltd, together with its directors, officers, employees, contractors, affiliates, licensors, suppliers, consultants, service providers, and representatives, from and against any claims, liabilities, damages, losses, costs, expenses, or reasonable legal fees arising out of or relating to your misuse of our website or Services, your breach of these Terms, your violation of applicable law, your misuse of research outputs or outreach support, or your infringement of any intellectual property, privacy, contractual, or other rights of any third party.

  1. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law, and the remaining provisions shall remain valid, enforceable, and continue in full force and effect.

  1. TERMINATION

These Terms shall remain effective until terminated by either you or Pine & Pearl Ltd.

We reserve the right to suspend, restrict, or terminate your access to our website or Services immediately if we reasonably determine that you have violated these Terms, applicable law, security requirements, payment obligations, or have otherwise engaged in fraudulent, abusive, or unlawful conduct.

Termination shall not affect any rights, obligations, liabilities, payment responsibilities, intellectual property rights, confidentiality obligations, limitations of liability, indemnification provisions, or any other provisions that by their nature are intended to survive termination.

  1. GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.

Any dispute arising out of or relating to these Terms, your use of this website, or our Services shall be subject to the jurisdiction of the courts of England and Wales, unless applicable law provides otherwise.

Nothing in these Terms is intended to limit or waive any mandatory consumer rights or legal protections that may apply under applicable law.

Company Information

Company Name: Pine & Pearl Ltd

Company Address: Flat 10, Arbor House, 6 Station Road, Orpington, England, BR6 0RY

Customer Support Email: [email protected]

Sanctions Compliance

Our Services may not be used by individuals, organizations, or entities located in jurisdictions subject to applicable sanctions, embargoes, export controls, or trade restrictions imposed by the United Kingdom or other applicable governmental authorities.

By accessing or using our website, you represent and warrant that you are not identified on any applicable sanctions or restricted-party list and that your use of our Services complies with all applicable export control, sanctions, anti-money laundering, and trade compliance laws.

Pine & Pearl Ltd reserves the right to refuse, suspend, restrict, or terminate any order, account, project, or Service where necessary to comply with applicable laws, governmental regulations, sanctions programs, export control requirements, or other legal obligations.